Refund Policy

At InboxOS, we want you to be satisfied with our service. This policy outlines how we handle refunds for subscription payments. All subscription payments are processed securely by Waffo Pancake, our Merchant of Record; legacy subscriptions created before September 2026 are processed by Creem, which acts as Merchant of Record for those accounts.

1. Refund Eligibility

1.1 Annual Plans

• Within 30 days of purchase: Full refund available, no questions asked
• After 30 days: No refunds for remaining subscription period

1.2 Monthly Plans

• Within 48 hours of charge: Full refund available
• After 48 hours: No refund for the current month

2. How to Request a Refund

To request a refund, contact our support team at:

support@inboxos.com

Please include your account email and the reason for your refund request.

3. Processing Time

Approved refunds are typically processed within 5-10 business days. The refund will be returned to the original payment method used for the purchase.

4. Cancellation

You can cancel your subscription at any time from your account settings. Upon cancellation:

• Your subscription remains active until the end of the current billing period
• No further charges will be made after cancellation
• You retain access to all features of your current plan until the period ends

5. Chargebacks

If you dispute a charge through your bank or payment provider without first contacting us, your account may be suspended pending resolution. Please contact us before initiating a chargeback.

6. Downgrades

If you downgrade your subscription, the change takes effect at the next billing cycle. No refunds are provided for the difference in plan pricing.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page.

8. Contact

For questions about refunds, contact us at:

support@inboxos.com